Refund Policy

1. Teacher Registration Fee

Non-Refundable Registration

The teacher registration fee of $455 is non-refundable under the following conditions:

• Once the teacher account has been approved by our admin team
• After the teacher has uploaded demo videos to the platform
• If the teacher has conducted any live classes

Refundable Scenarios

The registration fee may be refunded in these limited circumstances:

• Application rejected by admin within 30 days due to insufficient documentation
• Technical issues preventing account activation (verified by our technical team)
• Duplicate payments made in error

2. Student Class Payments

Class Cancellation by Teacher

• Full refund if teacher cancels with 24+ hours notice
• Full refund if teacher fails to show up for scheduled class
• Full refund if technical issues prevent class from occurring

Class Cancellation by Student

• Full refund if cancelled 24+ hours before class
• 50% refund if cancelled 6-24 hours before class
• No refund if cancelled less than 6 hours before class
• No refund for no-shows

Class Quality Issues

Refunds may be issued for quality-related concerns:

• Teacher significantly deviates from advertised curriculum
• Poor audio/video quality affecting learning experience
• Inappropriate behavior by teacher (verified by review)

3. Test Series and Digital Content

Digital Content Refunds

• No refunds once content has been accessed or downloaded
• Full refund if content is not delivered within 48 hours
• Partial refunds considered for significantly defective content

4. Refund Process

How to Request a Refund

1. Contact our support team at refunds@educationali.com
2. Provide your account details and transaction information
3. Explain the reason for your refund request
4. Include any supporting documentation

Processing Timeline

• Refund requests reviewed within 3-5 business days
• Approved refunds processed within 5-7 business days
• Refunds returned to original payment method
• Bank processing may take additional 3-10 business days

5. Dispute Resolution

Internal Review Process

If your refund request is denied, you may:

• Request a review by our customer service manager
• Provide additional evidence or documentation
• Appeal the decision within 30 days

Mediation

For unresolved disputes, we offer:

• Third-party mediation services
• Escalation to platform arbitration
• Investigation by quality assurance team

6. Platform Commission

When refunds are issued to students:

• Full amount refunded to student
• Teacher's 85% share deducted from their earnings
• Platform's 15% commission refunded as well
• No additional fees charged for refund processing

7. Exceptional Circumstances

Force Majeure Events

In case of events beyond our control:

• Natural disasters affecting service delivery
• Major technical outages lasting 24+ hours
• Government regulations preventing service
• Pandemic-related restrictions

Account Termination

• Voluntary account closure: Pro-rated refunds for unused services
• Account suspension for violation: No refunds issued
• Platform discontinuation: Full refunds for future services

8. International Considerations

Currency and Exchange Rates

• Refunds processed in original transaction currency
• Exchange rate fluctuations may affect final amount
• International transaction fees may apply

9. Contact Information

For refund requests or questions about this policy:

• Email: refunds@educationali.com
• Phone: +1 (555) 123-4567
• Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

10. Policy Updates

This refund policy may be updated periodically. Users will be notified of significant changes via email and platform notifications. Continued use of the platform after policy updates constitutes acceptance of the new terms.